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Go to the shopRefund & Returns Policy
1. Refunds
Effective Date: December 31, 2025
Velvet Sips (“we,” “us,” or “our”) At Velvet Sips, we are committed to providing our customers with the highest quality products and an exceptional experience. If for any reason you are not satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met: Original Condition: The product must be unused, unopened, and in its original packaging. Time Frame: You must initiate the return within 30 days of receiving your purchase. Proof of Purchase: A valid receipt or order confirmation is required.
3. Non-Returnable Items
The following items cannot be returned:
Opened or used tea products.
Customized or personalized items.
Sale or clearance items.
4. Non-Returnable Items
The following items cannot be returned:
Opened or used tea products.
Customized or personalized items.
Sale or clearance items.
5. How to Initiate a Return
Contact Us:
Email us at info@infovelvet.com with your order number and reason for return.
Return Authorization: Wait for our team to approve your return and provide further instructions.
Ship the Item: Once approved, ship the item to the address provided.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Refund Process
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
7. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, contact us at info@velvetsips.com.
9. Late or Missing Refunds
If you haven’t received your refund after 10 business days: Check with your bank or credit card company—it may take additional time for the refund to appear.
Contact us at info@velvetsips.com for assistance.
9. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: info@velvetsips.com
Phone: (571) 999-5436
Address: 7777 Leesburg Pike, Suite 204n, Falls Church, VA 22043
We value your business and strive to ensure every experience with Velvet Sips is exceptional. Thank you for choosing us for your tea journey!
